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Last updated: August 10, 2026
These Terms of Service (“Terms”) govern your access to and use of Vince, an AI-powered reference assistant for electricians operating in Ontario, Canada (“Vince”, the “Service”, “we”, “us”, or “our”). The Service is operated by Vince AI Inc., an Ontario corporation (the “Company”).
By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and any policies incorporated by reference, including our Privacy Policy. If you do not agree to these Terms, you must not access or use the Service. If you are using the Service on behalf of a corporation or other legal entity, you represent and warrant that you have the legal authority to bind that entity to these Terms.
You must be at least eighteen (18) years of age to create an account or use the Service. By accessing or using the Service, you represent and warrant that you are at least eighteen (18) years old and legally capable of entering into a binding agreement.
The Service is designed primarily for use by licensed electricians, electrical apprentices, electrical contractors, electrical inspectors, and other electrical industry professionals operating in Ontario, Canada. While the Service may be accessed by individuals who do not hold such credentials, it is intended as a professional reference and information tool. The Service is not designed, marketed, or intended for consumers performing do-it-yourself electrical work.
The Service does not authorize any person to perform electrical work that they are not otherwise qualified, licensed, trained or legally permitted to perform. You are solely responsible for ensuring that your use of any information obtained through the Service complies with applicable laws, regulations, licensing requirements, safety standards and workplace policies.
Vince is a subscription-based web application that provides reference information, calculations, and code lookups based on the Ontario Electrical Safety Code, 2024 (29th Edition) (“OESC”). The Service uses artificial intelligence to assist with locating relevant rules, performing calculations, and answering questions about the OESC.
Vince is provided solely as an informational and reference tool. The information and responses generated by the Service are intended to assist users in locating and understanding the OESC and related reference materials and are not a substitute for professional judgement.
The Service does not provide professional engineering services, electrical engineering advice, licensed electrical contracting services, code consulting services, legal advice, regulatory advice or inspection services.
You acknowledge and agree that the Service does not replace the judgement, expertise, training or supervision of a qualified professional, including a licensed electrician, professional engineer, electrical contractor or authorized electrical inspector.
Any decisions relating to electrical design, installation, maintenance, inspection, code compliance, permitting, safety or regulatory compliance must be made by appropriately qualified persons based on their independent review of the applicable laws, codes, standards, project requirements and site-specific conditions.
You acknowledge and agree that:
You must create an account using a valid email address to use Vince. You are responsible for: (a) providing accurate, current, and complete information during registration and keeping your account information up to date; (b) maintaining the confidentiality and security of your account credentials, including your password; (c) all activities that occur under your account, whether or not authorized by you; and (d) promptly notifying us at support@getvince.ca if you become aware of any unauthorized access to or use of your account.
You may not: (a) share your account credentials with any other person; (b) create accounts using automated means or bots; (c) create or use accounts on behalf of another person or entity without proper authorization; or (d) create multiple accounts or otherwise use the Service to circumvent usage limits, eligibility requirements, free trials, or other restrictions imposed by us.
We reserve the right to suspend or terminate your account, or restrict access to the Service, if you violate these Terms or if we reasonably suspect that your account has been compromised or is being used in an unauthorized or fraudulent manner.
New users are granted a free trial upon account creation and email verification. The free trial provides up to one hundred (100) questions and lasts for thirty (30) days from the date of email verification. If you use all one hundred (100) questions before the thirty (30) day period ends, your trial question allotment will be exhausted; in all cases, the trial period itself ends thirty (30) days after email verification. Unused trial questions do not carry over or roll over into any paid subscription.
To begin the free trial, you must provide a valid payment method. We collect a payment method at signup solely to verify that you are a genuine individual user and to help prevent fraud and abuse of the free trial. You will not be charged during the free trial, and no charge will be made to your payment method until after the thirty (30) day trial period has ended.
Unless you cancel before the end of the thirty (30) day trial period, your paid subscription will begin automatically when the trial period ends, and your payment method will be charged the applicable subscription fee in accordance with Section 6. You may cancel at any time before the end of the trial through the Stripe Customer Portal, accessible from your account settings, in which case you will not be charged. Upon expiration or termination of the free trial, access to trial features will cease, regardless of any remaining unused questions.
In addition to individual accounts, the Service offers business accounts that allow an organization to provide access to multiple users (each, a “Member”) under a single organization account (an “Organization”). This Section 5A applies to Organizations and supplements the other provisions of these Terms. Where this Section 5A conflicts with another provision in respect of a business account, this Section 5A governs for that business account.
Organization owner. Each Organization has a single owner (the “Owner”), being the individual who creates the business account. The Owner is the account administrator and the contracting party for the Organization. If you create or administer a business account on behalf of a corporation or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and references to “you” in respect of the business account include both you and that entity. The Owner is responsible for all activity under the Organization account, including the acts and omissions of its Members.
Seats and shared question pool. Business accounts are offered in tiers based on the maximum number of Members permitted (each permitted Member being a “Seat”). The current tiers provide up to ten (10), twenty-five (25), or eighty (80) Seats. The Owner occupies one Seat. Each tier includes a shared monthly allotment of questions (the “Shared Question Pool”) that is drawn down by all Members collectively, currently three hundred (300) questions for the up-to-ten-Seat tier, six hundred (600) for the up-to-twenty-five-Seat tier, and one thousand six hundred (1,600) for the up-to-eighty-Seat tier per billing period. Questions used by any Member count against the Shared Question Pool. Unused pool questions do not carry over between billing periods. The Shared Question Pool resets at the beginning of each billing period.
Owner-paid billing. Billing for a business account is the sole responsibility of the Owner. The Owner provides a valid payment method, and all fees for the Organization, including the recurring subscription fee for the selected tier and any optional top-up packs, are charged to the Owner’s payment method. Members do not provide a payment method and are not charged for access to the Service through the Organization. The business subscription fee is a flat monthly fee determined by the selected tier (plus applicable taxes, including HST where required) and is presented to the Owner at checkout before the subscription is confirmed.
Business free trial. A new Organization is granted a free trial of fourteen (14) days, beginning when the Owner starts the trial. To begin the business free trial, the Owner must provide a valid payment method. We collect a payment method at the start of the business trial solely to verify that the Owner is a genuine user and to help prevent fraud and abuse of the free trial. The Owner’s payment method will not be charged during the fourteen (14) day business trial. Unless the Owner cancels before the end of the business trial period, the paid business subscription will begin automatically when the trial period ends, and the Owner’s payment method will be charged the applicable tier fee. The Owner may cancel at any time before the end of the trial through the Stripe Customer Portal, in which case the Owner will not be charged. The fourteen (14) day business trial is available only on the first business subscription for an Organization; an Organization that re-subscribes after a prior subscription has ended is not entitled to a further free trial.
Managing Members. The Owner may invite individuals to join the Organization as Members, up to the Seat limit of the selected tier, and may remove Members at any time. An invited individual becomes a Member only upon accepting the invitation, setting account credentials, and agreeing to these Terms and our Privacy Policy. The Owner is responsible for ensuring that each individual invited as a Member is eligible to use the Service under Section 1 and is properly licensed, qualified, or authorized for any electrical work they perform, and for ensuring that Members comply with these Terms. When a Member is removed, or when the Organization’s subscription is cancelled, expires, or is suspended, the affected Members’ access to the Service through the Organization will cease.
Member responsibilities. Each Member is bound by these Terms in respect of their own use of the Service, including the acknowledgements in Section 3 and the acceptable use requirements in Section 8. The disclaimers, limitations of liability, and indemnification provisions of these Terms apply to each Member’s use of the Service.
Subscription plan. Vince is offered on a recurring monthly subscription basis at CAD $9.99 per month (plus applicable taxes, including HST where required). Your subscription includes up to fifty (50) questions per billing period.
Billing cycle and renewal. Unless you cancel before the end of your free trial, your paid subscription begins automatically when the trial period ends, and your first billing period begins on that date. Your subscription will automatically renew each month on the same calendar date unless cancelled in accordance with these Terms. Your monthly allotment of fifty (50) questions resets at the beginning of each billing period.
Top-up packs. You may purchase optional one-time top-up packs of ten (10) additional questions for CAD $2.99 each. Top-up questions remain available and roll over across billing periods, provided your subscription remains active. For business accounts, top-up packs may be purchased only by the Owner and are added to the Organization’s Shared Question Pool for use by Members.
Question definition. A “question” means a single user-initiated message sent to Vince that triggers a response from the Service. For greater certainty, internal processing, tool calls, retries, background computations, or error handling do not consume additional questions beyond the original user message that initiated them.
Payment processing. Payments are processed by Stripe, Inc. (“Stripe”). By providing payment information, you authorize us and Stripe to charge your payment method for all applicable fees, including subscription fees and any purchased top-up packs. You agree that your use of Stripe is subject to Stripe’s applicable terms and policies. We do not collect or store your full payment card details.
Promotional codes. We may offer promotional codes or discounts from time to time. Promotional codes are non-transferrable, have no cash value and are subject to any additional terms and conditions specified at the time of issuance.
Pricing changes. We may modify subscription pricing, features, or usage limits from time to time. For existing subscribers, any price increase will take effect at the start of your next billing cycle following at least thirty (30) days’ prior notice sent to the email address associated with your account.
All purchases are final and non-refundable, except where required by applicable law. We do not provide refunds for subscription fees or top-up purchases, including in cases of unused questions, partial billing periods, dissatisfaction with the Service, or temporary service interruptions.
You may cancel your subscription at any time through the Stripe Customer Portal, accessible from your account settings. Cancellation will take effect at the end of the current billing period. You will continue to have access to the Service for the remainder of that billing period, including any remaining base questions and any purchased top-up questions, subject to your account remaining active. Upon expiry of the billing period, your subscription will terminate, your access to the Service will end, and any unused base questions and unused top-up questions associated with that subscription will be forfeited.
You agree that you will not:
We may suspend or terminate your access to the Service at any time, with or without notice, if we reasonably believe you have violated this Section or pose a security, legal, or operational risk.
Our Intellectual Property: The Service, including all software, interfaces, design elements, text, graphics, logos and underlying technology, is owned by the Company or its licensors and is protected by applicable intellectual property laws. The name “Vince” and associated logos are trademarks of the Company. Except as expressly permitted in these Terms, no rights or licenses are granted to you in or to the Service.
Your Content: You retain ownership of any content you submit to the Service, including queries, prompts, and uploaded files (“User Content”). By submitting User Content to the Service, you grant the Company a non-exclusive, worldwide, royalty-free, sublicensable licence to host, store, process, transmit, and otherwise use such User Content as necessary to operate, provide, maintain, secure, and improve the Service. This includes transmitting User Content to third-party service providers, such as artificial intelligence model providers, solely for the purpose of generating responses and operating the Service.
Outputs: Subject to your compliance with these Terms, you may use outputs generated by the Service (“Outputs”) for your personal, professional, or business purposes. You acknowledge that Outputs are generated automatically and may not be unique, and similar or identical outputs may be generated for other users. To the extent permitted by law, the Company makes no claim of ownership over Outputs as between you and the Company. However, Outputs may incorporate, reference, or be derived from third-party materials, and your use of such content remains subject to any applicable third-party rights.
Third-Party Materials and Reference Content: The Service may reference or summarize publicly available legal, regulatory, or technical materials, including materials published by standards bodies such as the ESA and CSA Group. All trademarks and copyrights in such materials remain the property of their respective owners. The Service does not claim affiliation with, endorsement by, or official status from any such organizations.
OESC: The OESC is published by ESA under licence from CSA Group. The Service provides paraphrased and AI-generated reference information intended for informational purposes only and does not reproduce or distribute the official code text. You are responsible for obtaining and maintaining any required licensed copies of the OESC for professional or regulatory use.
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
No warranties: The Service is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties, express, implied, or statutory, including any warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness, reliability, or uninterrupted availability. We do not warrant that the Service will be error-free, that Outputs will be accurate or complete, or that the Service will meet your requirements or expectations.
Limitation of Liability: To the fullest extent permitted by law, the Company and its affiliates, officers, employees, and licensors shall not be liable for any loss or damage arising out of or in connection with your access to or use of (or inability to use) the Service or any Outputs, including without limitation: (a) direct, indirect, incidental, special, consequential, exemplary, or punitive damages; (b) loss of profits, revenue, business, opportunity, data, or goodwill; (c) property damage, personal injury or safety incidents; (d) costs of inspection, rework, remediation, or regulatory non-compliance; (e) claims by third parties arising from work performed, decisions made, or actions taken based on Outputs; or (f) reliance on any information provided through the Service, whether or not we have been advised of the possibility of such damages.
This limitation applies regardless of whether any action or claim is based in contract, tort (including negligence), strict liability, or otherwise.
Liability Cap: To the fullest extent permitted by law, our total aggregate liability for all claims arising out of or relating to the Service shall not exceed the greater of (a) the total amount you paid to us in the twelve (12) months immediately preceding the event giving rise to the claim; or (b) CAD $100.
Fundamental Basis of Agreement: You acknowledge and agree that the limitations and exclusions of liability in this Section form an essential basis of the agreement between you and us, and that the fees for the Service reflect these limitations. We would not be able to provide the Service on an economically reasonable basis without these limitations.
Jurisdictional Limitations: Some jurisdictions, including certain provinces or territories in Canada, do not allow the exclusion or limitation of certain warranties or damages. In such cases, the exclusions and limitations in this Section apply to the maximum extent permitted by applicable law.
To the maximum extent permitted by applicable law, you agree to indemnify, defend, and hold harmless the Company, its affiliates, and their respective directors, officers, employees, contractors, and agents (collectively, the “Indemnified Parties”) from and against any and all claims, demands, actions, proceedings, liabilities, damages, losses, and expenses, including reasonable legal fees on a solicitor-client basis, arising out of or relating to: (a) your access to or use of the Service; (b) your breach or violation of these Terms; (c) your violation of any applicable law or the rights of any third party, including intellectual property, privacy or contractual rights; (d) any electrical work, installation, design, inspection, or other professional activity performed by you in whole or in part in reliance on the Service or Outputs; or (e) any claim or allegation that your use of the Service or reliance on Outputs caused harm, damage, or loss to any third party.
The Indemnified Parties reserve the right, at their own expense, to assume the exclusive defence and control of any matter subject to indemnification by you. You agree to cooperate fully in the defence of any such claim.
By you. You may terminate your account at any time by cancelling your subscription and contacting support@getvince.ca to request account deletion. Termination does not entitle you to any refund of fees already paid, except where required by applicable law.
By us. We may suspend or terminate your access to the Service, in whole or in part, at any time, with or without notice, if: (a) you breach or violate these Terms; (b) we are required to do so by applicable law or regulation; (c) we discontinue the Service, in whole or in part; or (d) we reasonably believe such action is necessary to protect the Service, other users, or our systems from harm, security risk, fraud, abuse, or legal liability. Where practicable and permitted by law, we will provide reasonable prior notice of suspension or termination.
Effect of termination. Upon termination, your right to access and use the Service will immediately cease. We may retain certain information as required by law or as described in our Privacy Policy.
Termination does not relieve you of any obligations incurred prior to termination, including payment obligations.
Survival. Any provisions of these Terms that by their nature are intended to survive termination will survive, including but not limited to provisions relating to intellectual property, disclaimers, limitation of liability, indemnification, payment obligations, and dispute resolution.
We may update or modify these Terms from time to time. Where changes are material, we will provide notice to you by email to the address associated with your account at least thirty (30) days prior to the effective date of the updated Terms, or as otherwise required by applicable law. Your continued access to or use of the Service after the effective date of the updated Terms constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Service and may cancel your subscription in accordance with these Terms.
These Terms and any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of laws principles. You agree that the courts of the Province of Ontario shall have exclusive jurisdiction over any such dispute, and you hereby attorn to the personal jurisdiction of those courts.
If you access or use the Service from outside Canada, you do so on your own initiative and are responsible for compliance with any applicable local laws. To the extent permitted by applicable law, you agree that Ontario law and the courts of Ontario shall govern and have jurisdiction over any dispute arising from your use of the Service notwithstanding any conflict with the laws of your home jurisdiction.
Entire agreement. These Terms, together with our Privacy Policy and any other policies or documents incorporated by reference, constitute the entire agreement between you and the Company with respect to the Service and supersede all prior and contemporaneous agreements, understandings, or representations, whether written or oral.
Severability. If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision will be severed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
No waiver. Our failure or delay in exercising any right, remedy, or enforcing any provision of these Terms does not constitute a waiver of that right, remedy, or provision.
Assignment. You may not assign or transfer these Terms, or any rights or obligations under them, without our prior written consent. We may assign or transfer these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, corporate reorganization, or sale of assets.
Notices. We may provide notices to you by email to the address associated with your account or through the Service. You are responsible for keeping your contact information up to date. You may provide legal notices to us at support@getvince.ca, or any updated contact method we may designate.
Independent contractors. Nothing in these Terms creates any partnership, joint venture, employment, fiduciary or agency relationship between you and the Company. You and the Company are independent contractors.
Headings. Headings are for convenience only and do not affect the interpretation of these Terms.
Contact Information. We can be contacted at:
Vince AI Inc.
Email: support@getvince.ca
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Last updated: July 3, 2026
This Privacy Policy explains how Vince AI Inc. (“Vince”, “we”, “us”, or “our”) collects, uses, discloses, and protects your personal data when you use our website, application and services provided by Vince, our AI-powered reference assistant for electricians (collectively, “Services”).
By using the Service, you consent to the collection, use, and disclosure of your personal data as described in this Policy.
Vince AI Inc. is an Ontario corporation that provides the Services at getvince.ca (the “Company”). The Company is responsible for personal data collected through the Services for the purposes of the Personal Information Protection and Electronic Documents Act (“PIPEDA”). We are committed to handling your personal data in accordance with PIPEDA and other applicable Canadian privacy laws.
We collect personal data relating to you (“Personal Data”) as follows:
Account information: when you create an account with us, we will collect information associated with your account, including your name, contact information which includes your email (used for login, account verification and notifications), account credentials which includes your password (stored only as a salted bcrypt hash; we cannot recover or view your password) and your display name (how Vince refers to you in conversation), account creation date, payment information and transaction history.
Communication information: if you communicate with us via email, we may collect Personal Data like your name, contact information, the contents of the messages you send and feedback you submit through the feedback feature.
Subscription and billing information: when you subscribe with us, we will collect information associated with your subscription plan and status, trial start and end dates, billing period dates, question usage counts (i.e., how many questions you have used in the current billing period), top-up purchase history, Stripe customer identifier and subscription identifier (used to link your account to your Stripe records). We do not collect or store your credit card number, expiry date, CVC, or other full payment card details. All payment information is collected directly by Stripe, Inc. and handled in accordance with Stripe’s privacy practices.
Service usage information: as you use our Services, we will collect information associated with your usage that includes the content of your messages and queries submitted to Vince, Vince’s responses to said queries, files you upload, saved conversations (referred to as “jobs”) you create within the Service and tool calls performed by Vince in response to your queries.
Organization information (business accounts): if you create or join a business account, we will collect information associated with the organization, including the organization or business name, the tier selected, the organization owner, the billing email address, the number of seats and the shared question allotment and usage for the organization, and the membership and role (owner or member) of each user associated with the organization. For invited members, we collect the email address provided by the organization owner in order to send the invitation and create the pending member account.
Technical information: when you access our Services or communicate with us, we will collect technical information associated with you which includes but is not limited to your IP address (used for rate limiting, security and fraud prevention), session identifiers (stored in browser cookies for authentication), browser type and basic device information where applicable and login timestamps and activity logs. We do not use third-party advertising trackers, web analytics services that track individual users (such as Google Analytics or Facebook Pixel), social media tracking pixels, or browser fingerprinting techniques.
We use your Personal Data for the following purposes:
To provide Services: this includes creating and maintaining your account; authenticating you when you log in; processing your queries and generating responses; saving and retrieving your saved jobs; and tracking question usage against your subscription allotment.
To process payments: this includes billing your subscription on a recurring basis; processing top-up purchases; and managing subscription changes and cancellations.
To communicate with you: this includes sending transactional, administrative or service-related communications that are necessary for the provision, operation, maintenance, or security of the Services (i.e., account verification, password resets, payment notifications, subscription changes); responding to your support inquiries and feedback; sending service announcements that materially affect your use of the Services; and sending marketing communications if you have provided express consent in accordance with Section 6.
To secure and improve the Service: this includes detecting and preventing fraud, misuse of our Services, abuse and unauthorized access; enforcing our Terms of Service and acceptable use policies; investigating and responding to security incidents; diagnosing technical problems and improving service reliability; and monitoring aggregate usage patterns to inform product development.
To comply with legal obligations: this includes responding to lawful requests from government authorities; complying with tax, accounting and other reporting requirements; and defending our interests in legal disputes.
We also aggregate or de-identify Personal Data such that it is no longer personally identifiable and this information is then used for the purposes described above, such as to analyze the way our Services are being used, to improve the Services and to conduct research. We will maintain and use de-identified information in de-identified form and not attempt to reidentify the information unless required by Canadian law.
We use the following third-party service providers to operate the Services. Each processes some of your Personal Data on our behalf, subject to contractual obligations to safeguard that information.
| Provider | Purpose | Data Location |
|---|---|---|
| Anthropic, PBC | AI processing of your queries (generates Vince’s responses) | United States |
| Stripe Payments Canada, Ltd. | Payment processing, subscription management, Customer Portal | Canada and United States |
| Resend (Resend Labs, Inc.) | Transactional and marketing email delivery | United States |
| DigitalOcean, LLC | Application server hosting, file storage, database hosting | Toronto, Ontario, Canada |
As a result, Personal Information may be transferred to, stored in, or accessed from jurisdictions outside Canada, including the United States. In particular, (i) query content, conversation history necessary to generate responses, and AI-generated outputs are transmitted to Anthropic, PBC in the United States for AI processing, (ii) transactional email content and email addresses are processed by our email service provider, Resend, in the United States and (iii) payment information is processed by Stripe and may be stored or processed in Canada, the United States, or other jurisdictions in which Stripe operates its infrastructure.
When Personal Data is transferred outside Canada, it becomes subject to the laws of the jurisdiction in which it is processed and may be accessible to courts, law enforcement agencies, national security authorities, and other governmental authorities in accordance with applicable laws of that jurisdiction.
Our primary application infrastructure is located in Toronto, Ontario, Canada. Account information, saved content, conversation logs, and user-uploaded files are generally stored on servers located in Canada. Routine backups are also maintained within Canada, subject to operational and disaster recovery requirements.
We require service providers that process Personal Data on our behalf to provide appropriate safeguards for the protection of such information and to use it only for the purposes for which it was disclosed.
We do not sell, rent, or lease Personal Data to third parties for their own marketing or advertising purposes. We do not disclose Personal Data to data brokers.
The content of your query submitted to Vince, together with relevant conversation history necessary to generate a response, is transmitted to Anthropic, PBC (“Anthropic”), our third-party artificial intelligence service provider. Anthropic processes the information and returns a response, which we then provide to you through the Service.
Anthropic’s processing of information submitted through its API services is governed by its applicable terms and privacy practices, which are available at anthropic.com. Under our agreement with Anthropic, content submitted through the Service is not used by Anthropic to train its generative AI models.
We retain records of user queries and AI-generated responses for the purposes of: (a) providing and maintaining Service functionality, including saved conversations and saved jobs features; (b) troubleshooting, monitoring, and diagnosing technical issues; (c) detecting, preventing, and investigating fraud, misuse, or violations of our Terms; (d) improving, developing, and securing the Service; and (e) complying with legal obligations. Such records are retained in accordance with the retention practices described in Section 9.
You are responsible for the information you choose to submit through the Service. Unless specifically required for your use of the Service, you should not include payment card information, social insurance numbers, passwords, confidential third-party information, or other sensitive personal information in your queries.
AI-generated responses are produced by third-party machine learning systems and may be inaccurate, incomplete, outdated, or inappropriate for your circumstances. You should independently verify any information provided by the Service before relying on it.
The Service offers business accounts that allow an organization (an “Organization”) to provide access to multiple users (each, a “Member”) under a single account administered by an owner (the “Owner”). This Section describes how Personal Data is handled in the context of business accounts.
Member account creation. When an Owner invites an individual to join an Organization, we create a pending Member account associated with the email address the Owner provides. The individual becomes an active Member only after they accept the invitation, set their own password, and provide their own consent to these practices and our Terms of Service. A Member’s password is set by the Member and is stored only as a salted hash; the Owner does not have access to it.
Information visible to the Owner. Because the Owner administers the Organization and is responsible for its use of the Service, the Owner can view the following information about each Member through the business dashboard: the Member’s display name, email address, role within the Organization (owner or member), whether the Member’s account has been verified or is still pending, the date the Member was last active, and a count of the number of questions the Member has asked during the current billing period. This information is used to administer Seats, manage the Shared Question Pool, and operate the Organization account.
Information not visible to the Owner. The Owner does not have access to the content of a Member’s queries, the content of Vince’s responses to a Member, a Member’s conversation history, or a Member’s saved conversations (“jobs”). The per-Member question figure available to the Owner is a numerical count only and does not reveal the subject matter or content of any query or response. A Member’s queries, responses, and saved content are handled in the same manner as for individual users, as described elsewhere in this Policy, and are not disclosed to the Owner through the Service.
Owner billing information. Billing for a business account is handled solely through the Owner’s payment method, processed by Stripe as described in Section 4. The billing email address and Stripe customer and subscription identifiers are associated with the Organization and its Owner. Members do not provide payment information in connection with their membership in an Organization.
Member relationship with the Organization. If you join an Organization as a Member, your use of the Service is administered by your Owner, who may invite you, manage your Seat, and remove your access to the Service through the Organization. Your relationship with the Organization, including any workplace or contractual arrangements, is governed by your arrangements with the Organization and not by us. If you have questions about how your Organization administers its business account, you should contact your Owner directly.
We comply with Canada’s Anti-Spam Legislation (“CASL”). We will send you marketing and promotional communications, including product updates, feature announcements, promotional offers, and newsletters, only where we have obtained your express consent or are otherwise permitted to do so under applicable law. These communications may be sent by us or on our behalf by our third-party service providers. All such communications will clearly state the Company’s name, identify if they are sent on behalf of affiliates or partners, and will include our contact information.
When creating an account, you may provide your consent to receive marketing communications by selecting the applicable opt-in option. You may withdraw your consent at any time by: (a) clicking the “unsubscribe” link included in any marketing email; (b) updating your communication preferences through your account settings; or (c) contacting us at support@getvince.ca and requesting to unsubscribe from marketing communications.
Withdrawal of your consent to receive marketing communications will not affect our ability to send you transactional, administrative, or service-related communications that are necessary for the provision, operation, maintenance, or security of the Services, including account verification messages, password reset emails, payment receipts and notifications, subscription-related notices, security alerts, and other similar communications.
The Service uses a limited number of essential cookies and similar browser storage technologies that are necessary for the operation of the Service. These technologies are used for purposes such as: (a) maintaining your authenticated session and account login state between visits; (b) enabling Progressive Web App functionality and offline capabilities; (c) remembering user preferences and settings; and (d) ensuring the security and proper operation of the Service.
We do not use cookies or similar technologies for advertising, tracking across other websites, or third-party analytics. We do not permit third parties to place advertising or tracking cookies through the Service.
You may configure your browser to block or delete cookies and similar storage technologies. However, disabling them may prevent you from logging in, maintaining an authenticated session, or using certain features of the Service.
We maintain reasonable physical, technical, and administrative safeguards designed to protect Personal Data against loss, theft, unauthorized access, disclosure, copying, use, modification, or destruction. Our security measures include, among other things: (a) encryption of data transmitted between your device and our systems using industry-standard TLS protocols; (b) secure password storage using one-way cryptographic hashing; (c) secure session management and authentication controls; (d) access controls and least-privilege permissions for production systems and customer data; (e) rate limiting and other measures designed to detect and prevent unauthorized access attempts; (f) network, server, and application security controls; (g) logging and monitoring of security-relevant events; (h) account verification procedures and other identity-validation measures; (i) regular backups and disaster recovery procedures; and (j) internal policies and procedures governing the handling of Personal Data.
While we take reasonable measures to protect Personal Data, no method of transmission over the Internet and no method of electronic storage is completely secure. As a result, we cannot guarantee absolute security.
If we determine that a breach of security safeguards involving Personal Data has occurred, we will investigate the incident and provide any notices required by applicable law. Where required under PIPEDA or other applicable Canadian privacy laws, we will notify affected individuals and applicable regulatory authorities within the timeframes prescribed by law.
We will retain Personal Data for only as long as necessary in order to provide our Services to you, or for other legitimate business purposes which include but are not limited to resolving disputes, safety and security reasons, or complying with our legal obligations. We retain Personal Data as follows:
We will securely delete, anonymize, or otherwise de-identify the information at the end of the applicable retention period noted above, unless continued retention is required or permitted by law.
You have the following rights with respect to your Personal Data, subject to applicable laws:
Right of Access: You may request access to the Personal Data we hold about you, including information about how it has been used and, where applicable, to whom it has been disclosed.
Right of Correction: You may request that we correct or update Personal Data that is inaccurate, incomplete, or out of date. Certain account information, such as your display name and email address, may be updated directly through your account settings.
Right to Withdraw Consent: Where we rely on your consent to collect, use, or disclose Personal Data, you may withdraw that consent at any time, subject to legal or contractual restrictions and reasonable notice. If you withdraw consent for processing that is necessary to provide the Services, we may be unable to continue providing some or all of the Services to you, and your account may be suspended or terminated.
Request for Deletion: You may request that we delete your Personal Data. We will consider such requests in accordance with applicable law and our legitimate business and legal obligations. Certain information may be retained where required or permitted by law, including for tax, accounting, security, fraud prevention, dispute-resolution, or recordkeeping purposes.
Right to Challenge Compliance: If you have concerns about our privacy practices or our handling of your Personal Data, you may contact us using the information provided below. You also have the right to submit a complaint to the Office of the Privacy Commissioner of Canada.
Please contact us at support@getvince.ca to exercise any of the above rights. We may require you to verify your identity before processing certain requests. We will respond to requests within the timeframes required by applicable law, which is generally within thirty (30) days under PIPEDA, subject to any permitted extensions.
The Service is not directed to individuals under 18 years of age, and we do not knowingly collect Personal Data from anyone under 18. If we learn that we have collected information from a person under 18, we will delete that information promptly. If you believe we have inadvertently collected information from a minor, please contact support@getvince.ca.
We may update this Privacy Policy from time to time. Material changes will be communicated via the email address associated with your account at least 30 days before they take effect. The “Last updated” date at the top of this Policy reflects the most recent revision. Your continued use of the Service after changes take effect constitutes your acceptance of the revised Policy.
For privacy-related questions, requests, or complaints, contact:
Vince AI Inc.
Attn: Privacy Officer
Email: support@getvince.ca
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