Last updated: June 10, 2026
These Terms of Service (“Terms”) govern your access to and use of Vince, an AI-powered reference assistant for electricians operating in Ontario, Canada (“Vince”, the “Service”, “we”, “us”, or “our”). The Service is operated by Vince AI Inc., an Ontario corporation (the “Company”).
By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and any policies incorporated by reference, including our Privacy Policy. If you do not agree to these Terms, you must not access or use the Service. If you are using the Service on behalf of a corporation or other legal entity, you represent and warrant that you have the legal authority to bind that entity to these Terms.
You must be at least eighteen (18) years of age to create an account or use the Service. By accessing or using the Service, you represent and warrant that you are at least eighteen (18) years old and legally capable of entering into a binding agreement.
The Service is designed primarily for use by licensed electricians, electrical apprentices, electrical contractors, electrical inspectors, and other electrical industry professionals operating in Ontario, Canada. While the Service may be accessed by individuals who do not hold such credentials, it is intended as a professional reference and information tool. The Service is not designed, marketed, or intended for consumers performing do-it-yourself electrical work.
The Service does not authorize any person to perform electrical work that they are not otherwise qualified, licensed, trained or legally permitted to perform. You are solely responsible for ensuring that your use of any information obtained through the Service complies with applicable laws, regulations, licensing requirements, safety standards and workplace policies.
Vince is a subscription-based web application that provides reference information, calculations, and code lookups based on the Ontario Electrical Safety Code, 2024 (29th Edition) (“OESC”). The Service uses artificial intelligence to assist with locating relevant rules, performing calculations, and answering questions about the OESC.
Vince is provided solely as an informational and reference tool. The information and responses generated by the Service are intended to assist users in locating and understanding the OESC and related reference materials and are not a substitute for professional judgement.
The Service does not provide professional engineering services, electrical engineering advice, licensed electrical contracting services, code consulting services, legal advice, regulatory advice or inspection services.
You acknowledge and agree that the Service does not replace the judgement, expertise, training or supervision of a qualified professional, including a licensed electrician, professional engineer, electrical contractor or authorized electrical inspector.
Any decisions relating to electrical design, installation, maintenance, inspection, code compliance, permitting, safety or regulatory compliance must be made by appropriately qualified persons based on their independent review of the applicable laws, codes, standards, project requirements and site-specific conditions.
You acknowledge and agree that:
You must create an account using a valid email address to use Vince. You are responsible for: (a) providing accurate, current, and complete information during registration and keeping your account information up to date; (b) maintaining the confidentiality and security of your account credentials, including your password; (c) all activities that occur under your account, whether or not authorized by you; and (d) promptly notifying us at support@getvince.ca if you become aware of any unauthorized access to or use of your account.
You may not: (a) share your account credentials with any other person; (b) create accounts using automated means or bots; (c) create or use accounts on behalf of another person or entity without proper authorization; or (d) create multiple accounts or otherwise use the Service to circumvent usage limits, eligibility requirements, free trials, or other restrictions imposed by us.
We reserve the right to suspend or terminate your account, or restrict access to the Service, if you violate these Terms or if we reasonably suspect that your account has been compromised or is being used in an unauthorized or fraudulent manner.
New users are granted a free trial upon account creation and email verification. The free trial provides up to one hundred (100) questions and lasts for thirty (30) days from the date of email verification. If you use all one hundred (100) questions before the thirty (30) day period ends, your trial question allotment will be exhausted; in all cases, the trial period itself ends thirty (30) days after email verification. Unused trial questions do not carry over or roll over into any paid subscription.
To begin the free trial, you must provide a valid payment method. We collect a payment method at signup solely to verify that you are a genuine individual user and to help prevent fraud and abuse of the free trial. You will not be charged during the free trial, and no charge will be made to your payment method until after the thirty (30) day trial period has ended.
Unless you cancel before the end of the thirty (30) day trial period, your paid subscription will begin automatically when the trial period ends, and your payment method will be charged the applicable subscription fee in accordance with Section 6. You may cancel at any time before the end of the trial through the Stripe Customer Portal, accessible from your account settings, in which case you will not be charged. Upon expiration or termination of the free trial, access to trial features will cease, regardless of any remaining unused questions.
Subscription plan. Vince is offered on a recurring monthly subscription basis at CAD $19.95 per month (plus applicable taxes, including HST where required). Your subscription includes up to one hundred (100) questions per billing period.
Billing cycle and renewal. Unless you cancel before the end of your free trial, your paid subscription begins automatically when the trial period ends, and your first billing period begins on that date. Your subscription will automatically renew each month on the same calendar date unless cancelled in accordance with these Terms. Your monthly allotment of one hundred (100) questions resets at the beginning of each billing period.
Top-up packs. You may purchase optional one-time top-up packs of ten (10) additional questions for CAD $4.95 each. Top-up questions remain available and roll over across billing periods, provided your subscription remains active.
Question definition. A “question” means a single user-initiated message sent to Vince that triggers a response from the Service. For greater certainty, internal processing, tool calls, retries, background computations, or error handling do not consume additional questions beyond the original user message that initiated them.
Payment processing. Payments are processed by Stripe, Inc. (“Stripe”). By providing payment information, you authorize us and Stripe to charge your payment method for all applicable fees, including subscription fees and any purchased top-up packs. You agree that your use of Stripe is subject to Stripe’s applicable terms and policies. We do not collect or store your full payment card details.
Promotional codes. We may offer promotional codes or discounts from time to time. Promotional codes are non-transferrable, have no cash value and are subject to any additional terms and conditions specified at the time of issuance.
Pricing changes. We may modify subscription pricing, features, or usage limits from time to time. For existing subscribers, any price increase will take effect at the start of your next billing cycle following at least thirty (30) days’ prior notice sent to the email address associated with your account.
All purchases are final and non-refundable, except where required by applicable law. We do not provide refunds for subscription fees or top-up purchases, including in cases of unused questions, partial billing periods, dissatisfaction with the Service, or temporary service interruptions.
You may cancel your subscription at any time through the Stripe Customer Portal, accessible from your account settings. Cancellation will take effect at the end of the current billing period. You will continue to have access to the Service for the remainder of that billing period, including any remaining base questions and any purchased top-up questions, subject to your account remaining active. Upon expiry of the billing period, your subscription will terminate, your access to the Service will end, and any unused base questions and unused top-up questions associated with that subscription will be forfeited.
You agree that you will not:
We may suspend or terminate your access to the Service at any time, with or without notice, if we reasonably believe you have violated this Section or pose a security, legal, or operational risk.
Our Intellectual Property: The Service, including all software, interfaces, design elements, text, graphics, logos and underlying technology, is owned by the Company or its licensors and is protected by applicable intellectual property laws. The name “Vince” and associated logos are trademarks of the Company. Except as expressly permitted in these Terms, no rights or licenses are granted to you in or to the Service.
Your Content: You retain ownership of any content you submit to the Service, including queries, prompts, and uploaded files (“User Content”). By submitting User Content to the Service, you grant the Company a non-exclusive, worldwide, royalty-free, sublicensable licence to host, store, process, transmit, and otherwise use such User Content as necessary to operate, provide, maintain, secure, and improve the Service. This includes transmitting User Content to third-party service providers, such as artificial intelligence model providers, solely for the purpose of generating responses and operating the Service.
Outputs: Subject to your compliance with these Terms, you may use outputs generated by the Service (“Outputs”) for your personal, professional, or business purposes. You acknowledge that Outputs are generated automatically and may not be unique, and similar or identical outputs may be generated for other users. To the extent permitted by law, the Company makes no claim of ownership over Outputs as between you and the Company. However, Outputs may incorporate, reference, or be derived from third-party materials, and your use of such content remains subject to any applicable third-party rights.
Third-Party Materials and Reference Content: The Service may reference or summarize publicly available legal, regulatory, or technical materials, including materials published by standards bodies such as the ESA and CSA Group. All trademarks and copyrights in such materials remain the property of their respective owners. The Service does not claim affiliation with, endorsement by, or official status from any such organizations.
OESC: The OESC is published by ESA under licence from CSA Group. The Service provides paraphrased and AI-generated reference information intended for informational purposes only and does not reproduce or distribute the official code text. You are responsible for obtaining and maintaining any required licensed copies of the OESC for professional or regulatory use.
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
No warranties: The Service is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties, express, implied, or statutory, including any warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness, reliability, or uninterrupted availability. We do not warrant that the Service will be error-free, that Outputs will be accurate or complete, or that the Service will meet your requirements or expectations.
Limitation of Liability: To the fullest extent permitted by law, the Company and its affiliates, officers, employees, and licensors shall not be liable for any loss or damage arising out of or in connection with your access to or use of (or inability to use) the Service or any Outputs, including without limitation: (a) direct, indirect, incidental, special, consequential, exemplary, or punitive damages; (b) loss of profits, revenue, business, opportunity, data, or goodwill; (c) property damage, personal injury or safety incidents; (d) costs of inspection, rework, remediation, or regulatory non-compliance; (e) claims by third parties arising from work performed, decisions made, or actions taken based on Outputs; or (f) reliance on any information provided through the Service, whether or not we have been advised of the possibility of such damages.
This limitation applies regardless of whether any action or claim is based in contract, tort (including negligence), strict liability, or otherwise.
Liability Cap: To the fullest extent permitted by law, our total aggregate liability for all claims arising out of or relating to the Service shall not exceed the greater of (a) the total amount you paid to us in the twelve (12) months immediately preceding the event giving rise to the claim; or (b) CAD $100.
Fundamental Basis of Agreement: You acknowledge and agree that the limitations and exclusions of liability in this Section form an essential basis of the agreement between you and us, and that the fees for the Service reflect these limitations. We would not be able to provide the Service on an economically reasonable basis without these limitations.
Jurisdictional Limitations: Some jurisdictions, including certain provinces or territories in Canada, do not allow the exclusion or limitation of certain warranties or damages. In such cases, the exclusions and limitations in this Section apply to the maximum extent permitted by applicable law.
To the maximum extent permitted by applicable law, you agree to indemnify, defend, and hold harmless the Company, its affiliates, and their respective directors, officers, employees, contractors, and agents (collectively, the “Indemnified Parties”) from and against any and all claims, demands, actions, proceedings, liabilities, damages, losses, and expenses, including reasonable legal fees on a solicitor-client basis, arising out of or relating to: (a) your access to or use of the Service; (b) your breach or violation of these Terms; (c) your violation of any applicable law or the rights of any third party, including intellectual property, privacy or contractual rights; (d) any electrical work, installation, design, inspection, or other professional activity performed by you in whole or in part in reliance on the Service or Outputs; or (e) any claim or allegation that your use of the Service or reliance on Outputs caused harm, damage, or loss to any third party.
The Indemnified Parties reserve the right, at their own expense, to assume the exclusive defence and control of any matter subject to indemnification by you. You agree to cooperate fully in the defence of any such claim.
By you. You may terminate your account at any time by cancelling your subscription and contacting support@getvince.ca to request account deletion. Termination does not entitle you to any refund of fees already paid, except where required by applicable law.
By us. We may suspend or terminate your access to the Service, in whole or in part, at any time, with or without notice, if: (a) you breach or violate these Terms; (b) we are required to do so by applicable law or regulation; (c) we discontinue the Service, in whole or in part; or (d) we reasonably believe such action is necessary to protect the Service, other users, or our systems from harm, security risk, fraud, abuse, or legal liability. Where practicable and permitted by law, we will provide reasonable prior notice of suspension or termination.
Effect of termination. Upon termination, your right to access and use the Service will immediately cease. We may retain certain information as required by law or as described in our Privacy Policy.
Termination does not relieve you of any obligations incurred prior to termination, including payment obligations.
Survival. Any provisions of these Terms that by their nature are intended to survive termination will survive, including but not limited to provisions relating to intellectual property, disclaimers, limitation of liability, indemnification, payment obligations, and dispute resolution.
We may update or modify these Terms from time to time. Where changes are material, we will provide notice to you by email to the address associated with your account at least thirty (30) days prior to the effective date of the updated Terms, or as otherwise required by applicable law. Your continued access to or use of the Service after the effective date of the updated Terms constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Service and may cancel your subscription in accordance with these Terms.
These Terms and any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of laws principles. You agree that the courts of the Province of Ontario shall have exclusive jurisdiction over any such dispute, and you hereby attorn to the personal jurisdiction of those courts.
If you access or use the Service from outside Canada, you do so on your own initiative and are responsible for compliance with any applicable local laws. To the extent permitted by applicable law, you agree that Ontario law and the courts of Ontario shall govern and have jurisdiction over any dispute arising from your use of the Service notwithstanding any conflict with the laws of your home jurisdiction.
Entire agreement. These Terms, together with our Privacy Policy and any other policies or documents incorporated by reference, constitute the entire agreement between you and the Company with respect to the Service and supersede all prior and contemporaneous agreements, understandings, or representations, whether written or oral.
Severability. If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision will be severed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
No waiver. Our failure or delay in exercising any right, remedy, or enforcing any provision of these Terms does not constitute a waiver of that right, remedy, or provision.
Assignment. You may not assign or transfer these Terms, or any rights or obligations under them, without our prior written consent. We may assign or transfer these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, corporate reorganization, or sale of assets.
Notices. We may provide notices to you by email to the address associated with your account or through the Service. You are responsible for keeping your contact information up to date. You may provide legal notices to us at support@getvince.ca, or any updated contact method we may designate.
Independent contractors. Nothing in these Terms creates any partnership, joint venture, employment, fiduciary or agency relationship between you and the Company. You and the Company are independent contractors.
Headings. Headings are for convenience only and do not affect the interpretation of these Terms.
Contact Information. We can be contacted at:
Vince AI Inc.
Email: support@getvince.ca